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  • What file formats do you accept for printing projects?
    At SunTop, we prioritize seamless workflows and exceptional print quality. To ensure optimal results, we recommend the following file formats: .ai (Adobe Illustrator Artwork): Ideal for vector graphics and illustrations, offering scalability for various print sizes. .eps (Encapsulated PostScript): High-resolution vector graphics format for intricate illustrations, maintaining precision for large-scale printing. .pdf (Portable Document Format): Our preferred format for most projects. Submit a single PDF with all pages, embedded fonts, and high-resolution images (minimum 300 dpi). .indd (Adobe InDesign Document): While accepted, exporting a final press-ready PDF is recommended for streamlined processing. .jpg or .jpeg (Joint Photographic Experts Group): Suitable for photographs, but ensure CMYK color mode for accurate print reproduction. .tiff (Tagged Image File Format): Preferred for high-resolution bitmap graphics, particularly for projects requiring postscript workflows. Please note: We currently do not accept .psd (Adobe Photoshop) or .CDR (CorelDRAW) files due to potential compatibility issues.
  • Can I get printing samples?
    Absolutely! At SunTop, we understand the importance of tangible proof before committing to a printing project. That's why we offer a convenient and cost-effective sample printing service. How it works: Provide Print Files: Share your print files (PDF or AI format) with us. Specify Printing Requirements: Provide detailed printing instructions, including materials, finishes, and quantities. Receive Your Samples: We'll create physical samples based on your specifications and deliver them to you. Sample Printing Costs: Pre-Order Samples: A nominal fee of $100-$300 applies for pre-order samples. This fee is fully refundable upon placing your order. Free Samples with Order: Once you place an order, all subsequent printing samples are complimentary.
  • What is the Minimum Order Quantity (MOQ) required for printing?
    At SunTop, we understand that "one size fits all" doesn't apply to printing needs. While our standard MOQ is typically around 1,000 units, we prioritize flexibility. Here's what sets us apart: Open Communication: We encourage clear communication to explore MOQ options that suit your project. Customized Solutions: We work with you to find the perfect balance between MOQs, cost-effectiveness, and quality. Flexible MOQs: We consider adjustments based on project specifics for a mutually beneficial outcome.
  • Are "Printed in China" markings required on packaging and books?
    Absolutely. In accordance with international trade regulations, incorporating a clear country of origin marking, such as "Printed in PRC" or "Printed in China," on your packaging is essential. This practice serves the important purpose of ensuring transparency in the supply chain by identifying the source country of the product. Adhering to these markings also facilitates compliance with import and export controls. For optimal visibility, the recommended minimum font size for the country of origin marking is 8 points, and it should utilize a contrasting color compared to the background for legibility.
  • Can you print adult content, religious or political material?
    Due to legal restrictions in China, where our printing facilities are located, we cannot fulfill orders containing adult content, religious iconography, or political messaging. We apologize for any inconvenience this may cause and appreciate your understanding. SunTop remains committed to providing high-quality printing services within the legal framework of our operating regions. We welcome inquiries about other printing needs that comply with our content guidelines.
  • How can I make a payment?
    Payment Methods: We offer secure wire transfer for your convenience. For Orders Above US$2,000: A 50% deposit is required upfront to confirm your order. The remaining 50% balance will be due upon completion of printing. For Orders Below US$2,000: Full payment is required in advance to confirm your order. Payment Instructions (Wire Transfer): Following order placement, you will receive detailed wire transfer instructions including our bank account information. This information will include: Beneficiary Account Name: FU RENJUN Account Number: 718255490833 Beneficiary Bank Name: HSBC Hong Kong Beneficiary Bank Address: 1 Queen's Road Central, Hong Kong SWIFT Code: HSBCHKHHHKH Important Note: To ensure prompt order processing, kindly reference your order number in the payment remittance details. This will allow us to efficiently match your payment to your respective order.
  • How long will it take to receive my printed order?
    Our turnaround times are tailored to your needs: Standard Production: 1-3 weeks for mass production, with adjustments for order volume and seasonal demands. Expedited Options: Samples: Delivered within 3 business days. High-volume orders: Delivered within 7-10 business days (additional charges may apply). Shipping: Choose from air or sea freight: Air: Ideal for urgent orders, delivering within 7 business days (higher shipping costs). Sea: Cost-effective option for non-urgent orders, with a lead time of approximately 5 weeks (potential customs delays). Total Project Turnaround: Typically 6-10 weeks, including prepress, production, and shipping. Guaranteed Delivery: While we strive for accurate estimates, standard ocean shipments cannot guarantee specific arrival dates due to customs or unforeseen circumstances. Expedited shipping is recommended for time-critical projects.
  • What is your returns and reprint policy?
    At SunTop, your satisfaction is our top priority. With over 26 years of experience, we are confident in the quality of our products. We back this up with our comprehensive Satisfaction Pledge: SunTop's Satisfaction Pledge: Free reprints or full refunds: If there are any printing or production errors on our part, we will reprint your order for free or provide a full refund. Commitment to quality: We take pride in faithfully reproducing the files you provide. Thorough quality control: Our multi-stage quality control process ensures your products meet our high standards. Please note: Our guarantee excludes content-related decisions you make, such as typos or low-resolution images included in your submitted artwork.
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