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SunTop Help

  • What is SunTop Printing Factory?
    SunTop Printing Packaging Company is a printing and packaging factory based in China. They specialize in printing various paper products including packaging boxes, brochures, posters, books, instruction booklets, catalogs, pharmaceutical packaging, cosmetic packaging, and more. With over 26 years of experience, SunTop has become a trusted name in the industry and has a large workforce of over 2,000 professional workers in their printing factory. They also have a factory area of over 500,000 square feet (0.05 km²), allowing them to produce a large volume of products while maintaining high quality standards.
  • What can you print?
    SunTop Printing can print a wide range of products, including but not limited to: Brochures Posters Books Instruction booklets Catalogs Pharmaceutical packaging Cosmetic packaging Packaging boxes Gift boxes Paper bags In addition to these products, SunTop Printing also offers customized printing services to meet the unique needs of each customer.
  • How do I get a print quote?
    To get a print quote from SunTop Printing, you can fill out the quote request form on their website or send an email to You can also click on “Get a Quote” on their website, which will take you to the quote request form. Be sure to provide all the necessary details and specifications for your project to get an accurate quote.
  • What kind of files do you accept for printing?
    1) .ai Adobe Illustrator drawing or vector graphics file. 2) .eps Encapsulated postscript image file created using Adobe Illustrator; designed for high-resolution printing of illustrations; standard file format for importing and exporting PostScript files. 3) .pdf Portable Document File from the Adobe Acrobat. We prefer a single PDF file made up of multiple pages. 4) .indd InDesign Document from Adobe Systems. 5) .jpg or .jpeg Standard format for photographic image compression developed by the Joint Photographic Experts Group. For the best results, make sure that your colors are in CMYK. 6) .tiff Tag Image File Format; preferred bitmap graphics format for high-resolution postscript printing. 7) .psd Bitmap file created using Adobe Photoshop. 8) .CDR CorelDRAW Vector drawing file.
  • What Is The Difference Between 4-color Process And Pms Color?
    4-color process, or CMYK, representing color based on the standard printing ink colors of cyan, yellow, magenta, and black. 4-color process printing is a printing technique that uses a combination of the four CMYK ink colors to reproduce a wide range of colors. It is suitable for printing photographs, complex graphics, and color blends. PMS colors or Pantone Matching Systems are mixes to match specific colors found in a Pantone Matching System book. It is more expensive than using process colors. PMS colors are pre-mixed and standardized colors that are typically used for branding, logos, and specific color matching requirements. PMS colors are formulated using a specific ink recipe and can ensure color consistency across different print runs and printing techniques. However, using PMS colors can be more expensive than using 4-color process printing, especially for small print runs. But maybe necessary if you have to match a particular color exactly, or if you are using metallic or fluorescent colors.
  • Will offset printing accurately reproduce my colors?
    Due to the complex nature of reproducing a full spectrum of colors by blending four colors of ink (Cyan, Magenta, Yellow, and Black), all four-color printing is subject to some small degree of color variance. This means that specific colors may look slightly different from the beginning of a run to the end of the run, and differences become more pronounced between different runs. Four-color offset presses can reproduce colors far more consistently than digital or print-on-demand presses, but the blending of inks means that there will always be some variance. This variety is most noticeable between different runs of the same project. For individual colors that need to be consistently printed, we recommend spot color ink. In this process, instead of using four separate ink colors applied by four printing plates, the ink is mixed separately until it exactly matches the desired color and is applied via a separate printing plate designed to apply only this single color. We match your color using the Pantone Color Matching System.
  • Do you provide proofreading services?
    All content decisions are at your discretion. If you'd like to help to find an editor, we can put you in touch.
  • Can you modify my documents?
    We can make modifications to your files for a small fee. The exact cost will vary depending on the extent of the changes needed.
  • Will my file materials be returned?
    This used to be a common question, but we don't hear it much today We do not return any form of artwork or materials unless you specifically request it. Customers are responsible for shipping costs.
  • I am not sure what I need. Can you suggest a few options?
    Sure! We are always glad to help, and please contact us to discuss your project.
  • What is the minimum order quantity (MOQ)?
    Typically, our minimum order quantity is around 1,000 units. Depending on the request, this can be flexible.
  • Do you print custom sizes?
    We do, You'll need to request a custom quote.
  • Do you offer hard copy proofs?
    Yes, we have several physical proofing options depending on your project type. We advise that you get a hard copy proof if you are concerned about how the colors will print, especially if you are converting from RGB colors on your screen to CMYK colors in print. Please note that hard copy proof will add to your total cost and turnaround time.
  • How can I get a sample to check your quality?
    After price confirmation, you can require samples to check our quality. If you need a blank sample to check the design and quality, we will provide you with a sample for free, as long as you can afford express freight. If you require printed samples, we will charge $50-$200 to cover the cost. We are pleased to offer the sample, but buyers should pay the sample and delivery charge before making the sample. However, the costs can be deducted from the total amount of the order.
  • Will all of my printing products be defect-free?
    SunTop guarantees that your order will be free from defects within a 2% variance. Our quality control staff catch most defects before they leave the factory, and most orders actually ship with more copies than ordered.
  • What’s your return policy?
    We are committed to your satisfaction! We have printed millions of packaging boxes for happy customers in our 26 years in business. Our Satisfaction Pledge guarantees your project will be free of any technical or production errors. If your project has a printing error, we will make it right by reprinting or refunding your order. Please note, this does not include content decisions, as those are 100% up to you (e.g., typos, low-resolution images, etc.) We guarantee that we will reproduce the files you give us accurately and faithfully.
  • Will my packaging boxes pass safety tests?
    Yes, our printing meets the safety standards outlined by the CPSIA and CE for products intended for distribution in the United States and Europe, respectively. However, if you are located outside of these regions, it is important to ensure that your product meets the safety requirements set by your country's regulatory agencies.
  • Can you print adult content?
    Printing pornographic, copulatory, and some nude content is prohibited under Chinese law, and we cannot print such content. We reserve the right to refuse any order that we determine to be in violation of this law or that we find to be offensive or inappropriate.
  • Do I have to put “Printed in China” in packaging boxes or books?
    That's correct. Including “Printed in PRC” or “Printed in China” on printed materials is required by international law. It helps to identify the country of origin for the product and to comply with various import/export regulations. The text should be printed in a legible font size of at least 8 points and in a color that contrasts well with the background.
  • How long does a printing quote take to complete?
    We strive to provide prompt and timely service for all quote inquiries. In most cases, we can provide a quote within 12 hours of receiving your inquiry. However, for particularly complex or customized requests, it may take additional time to provide an accurate quote. If you require urgent pricing information, please let us know in your email inquiry, and we will do our best to prioritize your request accordingly.
  • Is there a discount if I reorder my packaging boxes with you?
    Since each reorder requires a new setup, we cannot offer a discount for reorders. However, we do offer competitive pricing for all of our printing services, and we strive to provide the best value to our customers. If you have any questions about pricing or would like a custom quote for your printing needs, please don't hesitate to reach out to us.
  • How to pay?
    We accept wire transfers as a form of payment. After placing your order, we will provide you with our bank information, including the routing number, account number, and SWIFT code (if applicable). You can then use this information to transfer the payment directly from your bank account to ours. Please make sure to include your order number in the payment reference to ensure that we can match the payment to your order. For orders above US$2,000, you can pay 50% of the total price as a deposit, and the remaining 50% after the printing is completed. For orders below US$2,000, we require full payment in advance. Company Bank Information(T/T) Beneficiary Account Name: FU RENJUN Account Number: 718.255490.833 Beneficiary Bank Name: HSBC Hong Kong Beneficiary Bank Address: 1 Queen's Road Central, Hong Kong SWIFT Code: HSBCHKHHHKH
  • Can I change my order once it is placed?
    If you need to make changes to your order, we may be able to accommodate them within 24 hours after you approve your proof. However, if our print team has already started working on your project, there may be additional change fees involved depending on how far along the production process is. Any changes you make will also likely affect your delivery date. If you encounter an issue with your file or require a change to your order, please let us know as soon as possible.
  • Can I cancel my order?
    It's great to hear that you can cancel your printing job at any point in the process. To do so, please contact us immediately, and we can determine how far along your order is in production. We will then inform you of any charges, if applicable, for the amount of finished work and will credit your credit card account accordingly.
  • What About The Lead Time For Mass Production?
    It's great to hear that you're interested in our printing services! We understand that delivery time is an important factor in your decision-making process. As for the production lead time, it typically takes around 2–3 weeks, but this can vary depending on the order quantity and the season. We strive to ensure that your order is delivered to you as quickly as possible, without sacrificing quality. For those who need a faster turnaround, we do offer a fast delivery option. Samples can be delivered within 3 days, and orders can be fulfilled within 7–10 days. Please note that additional fees may apply for expedited orders. If you have any specific requirements or questions about delivery times, please don't hesitate to contact us. We're here to help!
  • How Is The Transportation?
    The goods can be delivered by air or by sea. The approximate delivery time by air is no more than five business days and by sea 15–30 days. Shipping costs might vary due to different destinations.
  • What is my turnaround time?
    Your turnaround time includes prepress, production, and shipping and will vary based on your project, but will add up to anywhere from 6 to 10 weeks.
  • How long does shipping take?
    Expedited shipping typically takes one week. Standard ocean shipping typically takes five weeks. Please note that we cannot guarantee standard ocean shipping times because there can sometimes be delays as your shipment goes through customs. Our standard of air shipping times are also not guaranteed. We cannot ship orders to certain countries due to political instability and other factors.
  • Can you guarantee a delivery date?
    Sadly, we can't guarantee standard ocean shipments, due to elements being out of our control. Random customs inspections, weather events, and holidays like Chinese New Year can disrupt project shipping timelines.
  • Why are your turnaround times so long?
    SunTop does all of our printing in Shenzhen, China. Shipping is the longest aspect of determining delivery times. Ocean shipping takes five to six weeks to travel from China to most U.S. destinations. This timeline is subject to delay because of customs inspections, inclement weather, and port labor disputes. If you're in a hurry, we can expedite part of your order via air. Please note that the expedited shipping only pertains to your shipping timeline, not the production of your project.
  • Is my order delivery date guaranteed?
    For expedited shipments, we have a Premium Expedited option that can bring the 1-week expedited turnaround down to about 3 days. There are two main reasons for this. First, the ocean shipping portion of the shipping process can vary depending on weather and other factors. Second, once your order arrives in the United States, it must pass through U.S. customs. Although this is typically a smooth process, it is also outside our control, and sometimes containers may be flagged for random inspection, adding days or weeks to the shipping time. All that said, you won't have to worry about dealing with U.S. customs or freight carriers during the customs process, we handle all that for you.
  • How do I change my shipping address after placing an order?
    Please call us as soon as possible if you require a shipping address change to avoid any delays or additional fees. For standard ocean shipping orders, we can usually change shipping addresses until after your order has cleared customs in the US (generally about a week before delivery). Please note that changing your shipping address may change your total shipping price.
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