SunTop Help

What is SunTop?

Suntop Printing Packaging Company, a leading company, and manufacturer of printing and packaging factories.

 

SunTop is printing most of the paper products in quality and at very affordable prices. Suntop has more than 26 years of experience in this industry; SunTop has over 2,000 professional workers in our factory And over 500,000 ft² of factory area.

What can you print?

Our product categories include brochure printing, poster printing, book printing, Instruction Booklet、Poster、Catalog Printing、pharmaceutical packaging, cosmetic packaging, Packaging Box, Gift Box, Paper Hand Bag, etc.

What kind of files do you accept for printing?

1)    .ai

Adobe Illustrator drawing or vector graphics file.

 

2) .eps

Encapsulated postscript image file created using Adobe Illustrator; designed for high-resolution printing of illustrations; standard file format for importing and exporting PostScript files.

 

3) .pdf

Portable Document File from Adobe Acrobat.

We prefer a single PDF file made up of multiple pages.

 

4) .indd

InDesign Document from Adobe Systems.

 

5) .jpg or .jpeg

Standard format for photographic image compression developed by the Joint Photographic Experts Group.

For the best results, make sure that your colors are in CMYK.

 

6) .tiff

Tag Image File Format; preferred bitmap graphics format for high-resolution postscript printing.

 

7) .psd

Bitmap file created using Adobe Photoshop.

 

8) .cdr

Corel Draw Vector drawing file.

What Is The Difference Between 4-color Process And Pms Color?
 

4-color process, or CMYK,  representing color based on the standard printing ink colors of cyan, yellow, magenta, and black.

PMS colors or Pantone Matching Systems are mixes to match specific colors found in a Pantone Matching System book. It is more expensive than using process colors.

But maybe necessary if you have to match a particular color exactly, or if you are using metallic or fluorescent colors.

Will offset printing accurately reproduce my colors?

Due to the complex nature of reproducing a full spectrum of colors by blending four colors of ink (Cyan, Magenta, Yellow, and Black), all four-color printing is subject to some small degree of color variance. This means that specific colors may look slightly different from the beginning of a run to the end of the run, and differences become more pronounced between different runs.

 

Four-color offset presses can reproduce colors far more consistently than digital or print-on-demand presses, but the blending of inks means that there will always be some variance. This variance is most noticeable between different runs of the same project.

 

For individual colors that need to be consistently printed, we recommend spot color ink. In this process, instead of using four separate ink colors applied by four printing plates, the ink is mixed separately until it exactly matches the desired color and is applied via a separate printing plate designed to apply only this single color. We match your color using the Pantone Color Matching System.

Do you provide proofreading services?
 

All content decisions are at your discretion. If you’d like help finding an editor, we can put you in touch.

Can you modify my documents?

We can make modifications to your files for a small fee. The exact cost will vary depending on the extent of the changes needed.

Will my file materials be returned?

This used to be a common question, but we don’t hear it much today! We do not return any form of artwork or materials unless you specifically request it. Customers are responsible for any shipping costs.

I am not sure what I need. Can you suggest a few options?

Sure!

We are always glad to help, and please contact us to discuss your project.

What is the minimum order quantity (MOQ)?

Typically our minimum order quantity is around 1,000 units.

Depending on the request, this can be flexible.

Do you print custom sizes?

We do! You’ll need to request a custom quote.

Do you offer hard copy proofs?

Yes, we have several physical proofing options depending on your project type. We advise that you get a hard copy proof if you are concerned about how the colors will print, especially if you are converting from RGB colors on your screen to CMYK colors in print. Please note that hardcopy proofs will add to your total cost and turnaround time.

How can I get a sample to check your quality?

After price confirmation, you can require samples to check our quality.

If you need a blank sample to check the design and quality, we will provide you a sample for free, as long as you afford the express freight.

If you need printed samples, we will charge $50-$200 to cover the cost.

We are pleased to offer the sample, but buyers should pay the sample and delivery charge before making the sample.

However, the costs can be deducted from the total amount of the order.

Will all of my printing products be defect-free?

SunTop guarantees that your order will be free from defects within a 2% variance. Our quality control staff catches most defects before they leave the factory, and most orders actually ship with more copies than ordered.

What’s your return policy?
 

We are committed to your satisfaction! We have printed millions of packaging boxes for happy customers in our 26 years in business. Our Satisfaction Pledge guarantees your project will be free of any technical or production errors.

If your project has a printing error, we will make it right by reprinting or refunding your order.

 

Please note, this does not include content decisions, as those are 100% up to you (e.g., typos, low-resolution images, etc.) We guarantee that we will reproduce the files you give us accurately and faithfully.

Will my packaging boxes pass safety tests?

Yes, our printing meets CPSIA, Consumer Product Safety Improvement Act, and Conformité Européenne (CE) standards.

 

However,  if you don’t live in the United States, you’ll need to make sure your product meets safety requirements designated by your country.

Can you print adult content?

We cannot print pornographic, copulatory, and some nude content due to Chinese law.

 

Do I have to put “Printed in China” in packaging boxes or books? Why?

Yes, international law requires all printed materials manufactured in China must include “Printed in PRC” or “Printed in China,” printed in legible (8 pt minimum) font in a text color that adequately contrasts the background.

How long does a printing quote take to complete?

We usually quote within 12 hours after we get your inquiry. however very complex quotes may take additional time.

If you are very urgent to get the price, please tell us in your email regarding your inquiry priority.

Is there a discount if I reorder my packaging boxes with you?

We do not currently offer a discount for reorders since the reorder requires a completely new print run and will incur all of the same setup costs as your previous order(s).

How to pay?

We accept a wire transfer directly from your bank.

First, pay 50% of the price, then please pay another 50% after the finished printing.

*(Should pay 100% of the total payment in advance if the total amount is less than US$2000.)

 

Company Bank Information(T/T)

Beneficiary Account Name: FU RENJUN

Account Number: 718-255490-833

Beneficiary Bank Name: HSBC Hong Kong

Beneficiary Bank Address: 1 Queen's Road Central, Hong Kong

SWIFT Code: HSBCHKHHHKH

 
Can I change my order once it is placed?

It depends. Changes to your order may be accommodated within a very short window (approximately 24 hours) after your proof is approved. After this timeframe, our print team has started working on your project. After work has started, you can change your job, but there likely will be additional change fees involved depending on how far into the production process we are. Any changes will also likely change your delivery date.

 

If you discover a problem with your file or need to change your order, please notify us as soon as possible.

 

Can I cancel my order?

We will be happy to stop your print job at any point in the process. Contact us right away and we can determine how far along our order is into production. Next, we will alert you what the charges will be (if any) for the amount of finished work and will credit your credit card account accordingly.

What About The Lead Time For Mass Production?

Honestly, it depends on the order quantity and the season you place the order. Generally speaking, production lead time is within 2-3 weeks.

FAST DELIVERY:

Sample:3 days

Order: 7-10 days

How Is The Transportation?

The goods can be delivered by air or by sea. The approximate delivery time by air is no more than five business days and by sea 15-30 days. Shipping costs might vary due to different destinations.

What is my turnaround time?

Your turnaround time includes prepress, production, and shipping and will vary based on your project, but will add up to anywhere from 6 to 10 weeks.

How long does shipping take?

Expedited shipping typically takes one week. Standard ocean shipping typically takes five weeks. Please note that we cannot guarantee standard ocean shipping times because there can sometimes be delays as your shipment goes through customs. Our standard expedited air shipping times are also not guaranteed.

 

We cannot ship orders to certain countries due to political instability and other factors.

Can you guarantee a delivery date?

Sadly, we can’t guarantee standard ocean shipments, due to elements out of our control. Random customs inspections, weather events, and holidays like Chinese New Year can disrupt project shipping timelines.

Why are your turnaround times so long?

SunTop does all of our printing in ShenZhen China.

 

Shipping is the longest aspect of determining delivery times. Ocean shipping takes five to six weeks to travel from China to most U.S. destinations. This timeline is subject to delay because of customs inspections, inclement weather, and port labor disputes.

 

If you’re in a hurry, we can expedite part of your order via air. Please note that expedited shipping only pertains to your shipping timeline, not the production of your project.

Is my order delivery date guaranteed?

For expedited shipments, we have a Premium Expedited option that can bring the 1-week expedited turnaround down to about 3 days.

 

There are two main reasons for this. First, the ocean shipping portion of the shipping process can vary depending on weather and other factors. Second, once your order arrives in the United States, it must pass through U.S. customs. Although this is typically a smooth process, it is also outside of our control, and sometimes containers may be flagged for random inspection, adding days or weeks to the shipping time.

 

All that said, you won’t have to worry about dealing with U.S. customs or freight carriers during the customs process, we handle all that for you.

How do I change my shipping address after placing an order?

Please call us as soon as possible if you require a shipping address change to avoid any delays or additional fees.

For standard ocean shipping orders, we can usually change shipping addresses until after your order has cleared customs in the US (generally about a week before delivery). Please note that changing your shipping address may change your total shipping price.