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Suntop Print Return Policy | Returns & Refunds Made Easy

Suntop Print Return Policy: Hassle-Free Returns & Refunds

Ensure a smooth experience with Suntop Print's comprehensive return policy. Learn about returns for quality issues, incorrect orders, damaged shipments, and more.

Return Policy

  • At Suntop Print, we're committed to delivering top-notch printing products and services. But if you're not happy with your order for any reason, we offer a comprehensive return policy for your peace of mind.


Quality Issues: If your order is defective or doesn't meet our quality standards, please contact us within 180 days of receiving it. We'll work swiftly to resolve the issue.

Incorrect Orders: Did we make a mistake? If we printed the wrong design or quantity, notify us within 180 days of receiving your order. We'll reprint and ship the correct items at no extra cost.

Damaged Shipments: Arrived damaged? Contact us immediately. We might require photos of the damage for the shipping claim. We'll then either refund or reprint and resend your order, depending on the situation.


  • Defective Products: If your order's defective, we'll offer a full refund or reprint it, based on your preference.

  • Incorrect Orders: Our mistake? We'll either issue a full refund or reprint the correct items, depending on your choice.

  • Damaged Shipments: In cases of damaged shipments, we'll work with you to either issue a refund or resend the order, depending on the severity of the damage and your preference.

Conditions for Returns and Refunds

  • All return requests must be made within 180 days of receiving your order.

  • Products must be returned in their original packaging and in the same condition as received.

  • Refunds will be processed within 180 business days of receiving returned items.

  • Non-Refundable Items

    • Custom orders with customer-provided artwork or designs are non-refundable unless they are defective or don't meet our quality standards.

    • Shipping fees are non-refundable unless the return is due to our error or the product is defective.

Contact Us

  • Have questions or concerns? Feel free to contact our customer service team at or call us at +86-13927427509.

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