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SunTop Printing Company logo - OEM packaging printer in China

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Legal Information

Last Updated: June 2025 | Version 1.0

SunTop Printing Co., Ltd. is a premier China printing company specializing in OEM custom packaging. This legal page outlines our Terms & Conditions, Privacy Policy, and Return Policy to ensure full transparency and customer trust.

Home / Legal / Terms & Conditions

Terms & Conditions

    1. Request a Quote – Submit size, quantity, and finish to receive your custom quote.

    2. Send Artwork – Provide high-res AI or PDF files with bleed.

    3. Confirm & Deposit – Approve the quote and pay a 50% deposit.

    4. Approve Proof – Review and confirm your digital proof.

    5. Production – We print using ISO-certified, G7-standard presses.

    6. Delivery – Pay the balance and receive tracked DDP shipping.

    • Guaranteed defect rate < 0.01%

    • Batches exceeding this threshold are remade free of charge.

    • Includes G7/Pantone matching with free digital proof.

    • Hard-copy sample available for USD 200 upon request.

    • Air express: 3–5 days door-to-door

    • Sea shipping: 25–35 days port-to-door

    • Full insurance coverage and customs documents provided.

  • Clients must own or license all submitted artwork. SunTop reserves the right to reject content that infringes IP rights or contains political/religious sensitivity.

    • Force Majeure: Not liable for uncontrollable delays.

    • Jurisdiction: Governed by Chinese law.

Legal document and contract agreement with stamp – Terms and Conditions
Data security and privacy protection icon – Privacy Policy

Home / Legal / Privacy Policy

Privacy Policy

    • Contact Info: Name, email, phone number

    • File Specs: Format, size, print settings (not content)

    • Order Info: Product type, quantity, shipping records

    • To process and fulfill orders

    • To enhance service and prevent fraud

    • To analyze usage anonymously

    • Request to view, update or delete your data

    • Opt out of marketing communications

    • Use our [Data Removal Form] or email us to initiate

    • SSL 256-bit encryption for all data transfer

    • ISO 27001 certified system architecture

    • Access restricted to essential production staff only

  • SunTop complies with:

    • GDPR (EU)

    • CCPA (California)

    • PIPL (China)

Home / Legal / Return & Replacement Policy

Return & Replacement Policy

  • At SunTop, every order is backed by our 180-day unconditional return and replacement policy. For any reason—whether due to quality concerns, shipping damage, or simply a change of mind—you may request a return or replacement within 180 days of delivery. We will arrange a free reprint or a full replacement at no additional cost, including shipping.

    • Changes made after proof approval

    • Delays due to carrier or customs issues

    1. Submit your request
      Send a description of the issue, along with relevant photos or videos if available, to our support team at eric@suntopprint.com.

    2. Fast response
      Our team will review your request and respond with a solution within 4 business hours.

    3. Approve replacement
      Once you confirm, we will process your replacement order and ship it within 24 hours.

  • All replacements are processed through our ISO 9001 / ISO 14001 certified facilities.

Product return and exchange symbol – Return & Replacement Policy
Modern Office

Need Help or File a Claim?

Email: eric@suntopprint.com

Phone: +86 13927427509

Response guaranteed within 24 hours

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